NETGEO NETGEO water CHAMBERY METROPOLE GiSmartware

Fields

WATER and WASTEWATER: WEB and MOBILITY uses

Context

Chambéry Métropole District Council is a public entity bringing together 24 municipalities, with a total population of 120,000. Its Water Department carries out production and distribution of drinking water, collection and treatment of wastewater, and upkeep and maintenance of the relevant equipment.

To meet its targets in terms of excellence in network management and client relations, Chambéry Métropole chose GiSmartware and CARL International to implement a complete network operation management and maintenance management solution (activity management, inventory management, etc.).

Implementation

The solution implemented includes a mapping resource and allows for the following:

  • Call management (recording, assignment, settlement),
  • Access to business data and to the level of data quality to manage network activity (organisation of rounds, assignment of staff and intervention planning),
  • Provision of decision support software for completing in-field interventions,
  • Coupling with existing solutions for invoice management and parts inventory management (implementation of ETL),
  • Intervention report software
  • Progress monitoring using reporting and by topic

Key figures 2010

600
calls

4,000
work orders

33 000
reports

Key figures 2011

480
calls

2,800
work orders

11,000
reports

Contact

Sarah BERTHOLET – sbertholet@gismartware.com