Support and advice service available for you

Our assistance department delivers a flexible, all-round service. We work closely with our clients to provide a responsive, efficient service addressing all requests for help and troubleshooting.

To contact us, simply get in touch with one of our product experts by phone or using our web service. You’ll get quick answers and effective procedures to resolve your difficulties.

GiSmartware also provides a whole range of resources and information online, to assist you in getting to grips with your product’s entire life cycle. (lien vers espace client)

Benefit from our technical seminars online

Online seminars are a practical and simple way of keeping you abreast of all the latest technological developments, particularly if you have limited availability and/or travel budgets. The GiSmartware online technical seminar programme delivers information regarding recent changes – which are happening ever faster – in the technological environment.

Sound training delivered by our product experts

centre de formation agréé

Approved training centre

Customised training on our client sites or at our Lyon training centre

ressources pédagogiques

Extensive, one-of-a-kind educational resources

Get the most out of your products, learn best practices and find out all about the very latest productivity features.

formateurs hautement qualifiés

Highly qualified trainers

Our trainers will guide you using exercises and examples of projects that relate to your situation.

Private Cloud-based service

Find out all about the advantages of Cloud computing for your enterprise! We can work with your partners to provide you with private Clouds within a worldwide Cloud. Now you can respond to the growing demand for this integrated Cloud service and offer your enterprise and its contacts services that combine choice, compliance and control.

Assistance with the installation and deployment of your application

We provide start-up help and implementation of your application for any project, whether it’s large or small – in terms of user numbers or the amount of data to be processed.

At each stage of the process, we work in synergy with you to help you develop and embody your vision.

GiSmartware also offers you services to simplify implementation of our products: our consulting engineer can help you, particularly with the preparation, integration and vitalisation of the data to be processed. They can also help you adapt the software functionality to your targets, by adjusting the basic modules to your needs, in order to vitalise and exploit your data to the maximum.

New for 2015

To facilitate commissioning of your new software, we’re delighted to announce our new subcontracting service, where our people carry out data integration for you.